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Fairness

Game Fairness

What is done about collusion?

What happens if I lose money due to a bug?

Can there be bugs in the software?

How do you prove your random number generator is unbiased?

What is done about collusion?

Royal Poker has various methods of monitoring play at tables. Any player who is suspected of collusion will be monitored more closely and should the cardroom administrators believe that players are playing in collusion, the players in question will have their accounts suspended immediately and permanently.

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What happens if I lose money due to a bug?

If our investigation reveals that you have lost funds due to a bug in the software, those losses will be immediately refunded.

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Can there be bugs in the software?

Nothing is flawless. This is why we have (24-hour phone and e-mail support). If you have any concern about the rules, implementation, or consistency of any game at Royal Poker, please contact our support team. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.

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How do you prove your random number generator is unbiased?

The randomness of our random number generator is tested by comparing a very long sequence of generated numbers to various statistical distributions. If any of these tests are found to be outside theoretical limits, the random number generator is not used. The current version of the random number generator was tested (and is continually tested) using a sequence of 300,000,000 (three hundred million) numbers to verify its randomness.

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